Ques: What is taught in the customer service subject?

The customer service subject is pivotal in the Airport Ground Staff course, focusing on how to engage effectively with passengers. Students learn various communication techniques to assist travelers with inquiries, resolve complaints, and provide helpful information. Role-playing exercises are often employed to simulate real-life scenarios, allowing students to practice their skills in a controlled environment.

Additionally, the subject emphasizes the importance of empathy and patience when dealing with stressed or upset passengers. By mastering these skills, ground staff can significantly enhance the passenger experience, leading to greater customer satisfaction and loyalty.


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