The primary responsibility of airport ground staff is to ensure the smooth operation of airport activities. Ground staff play a crucial role in managing various aspects of airport operations.
Passenger Assistance
Ground staff assist passengers with check-in, ticketing, baggage handling, and boarding procedures. They help resolve any issues related to flights, baggage, and services.
Baggage Handling
One of the key responsibilities is the proper handling, loading, and unloading of baggage. Ensuring that bags are processed safely and efficiently is crucial.
Security and Safety
Ground staff help maintain security by ensuring passengers and baggage are screened according to airport safety protocols. They also manage emergency situations when required.
Coordinating with Airlines and Airport Operations
Ground staff work closely with airlines and other departments to ensure timely departures. They manage ramp operations, including preparing aircraft for takeoff.
Customer Service
Providing excellent customer service is essential. This includes answering queries, resolving complaints, and assisting passengers in various ways during their time at the airport.
Upon completing the Airport Ground Staff course, students can take up roles such as check-in agents, customer service executives, and security officers. With experience, there are opportunities to advance to supervisory and managerial positions.
To enroll in the course, students must clear the AME CET entrance exam. Scholarships are also available based on exam performance. For further details, visit the AME CET website.