The Airport Ground Staff course encompasses several core subjects essential for effective airport operations. Customer service focuses on enhancing passenger interaction, ensuring that staff can assist travelers with inquiries and issues. Airport operations provide insights into the daily functions of an airport, including baggage handling and boarding procedures. Safety management is crucial, teaching staff how to respond to emergencies and maintain a secure environment.
Additionally, security protocols cover procedures for screening passengers and luggage, ensuring safety compliance. Together, these subjects prepare students for the dynamic and challenging environment of airport ground services.