Airport ground staff play a crucial role in ensuring smooth operations at the airport. Their duties range from assisting passengers during check-in and boarding, to handling baggage and cargo, and coordinating aircraft parking and refueling. Some ground staff specialize in customer service, ensuring passengers have a positive experience, while others focus on technical aspects like loading and unloading luggage or maintaining ground equipment. Their work often goes unnoticed by passengers, but they are essential for the timely and safe departure of flights.