The Customer Service subject in an Airport Ground Staff course focuses on developing the skills needed to interact with passengers effectively. It covers handling inquiries, resolving complaints, assisting travelers with disabilities, and providing general support throughout the airport.
The subject also emphasizes the importance of maintaining a positive attitude, professionalism, and patience when dealing with difficult situations. Students learn to deliver high-quality service, ensuring a smooth and efficient airport experience for all passengers, which is essential for maintaining airline and airport reputations.