The Ground Staff course is designed to provide comprehensive knowledge and skills required to handle airport operations. Below is a detailed explanation of the subjects covered:
1. Introduction to Aviation
- Overview of the aviation industry, including its structure and operations.
- Understanding the roles and responsibilities of ground staff in the aviation ecosystem.
2. Customer Service Management
- Training in customer handling techniques to enhance passenger satisfaction.
- Developing skills for managing complaints, resolving issues, and providing seamless service.
3. Airport Operations and Management
- Understanding the layout and functioning of airports.
- Learning about passenger flow, airport terminals, and coordination with other departments.
4. Check-in and Boarding Procedures
- Detailed study of check-in processes, including baggage tagging and documentation.
- Learning boarding procedures, seat allocation, and handling special passengers.
5. Security and Safety Protocols
- Training in airport security measures, including passenger and baggage screening.
- Awareness of safety regulations and emergency response protocols.
6. Baggage Handling Systems
- Insights into baggage handling operations, from check-in to arrival.
- Learning about lost and damaged baggage procedures.
7. Communication and Soft Skills
- Enhancing interpersonal and communication skills for effective passenger interactions.
- Training in body language, etiquette, and managing stressful situations.
8. Ramp Management
- Learning the operations related to aircraft ground handling.
- Coordination of fueling, catering, and loading/unloading baggage.
9. Reservation and Ticketing Systems
- Training on airline reservation systems and ticketing software.
- Understanding fare rules, ticket issuance, and modifications.
10. Admission Through AME CET
11. Scholarships Through AME CET
- Scholarships of up to 100% are available for eligible students who perform well in the AME CET exam.
- This support helps make the course more affordable and accessible.
12. Practical Training
- Hands-on experience through practical training at airports or aviation-related facilities.
- Exposure to real-world scenarios enhances job readiness.
The Ground Staff course covers a wide range of subjects to prepare students for the dynamic aviation industry. By enrolling through AME CET, 12th-grade students gain access to top-notch education and scholarship opportunities, paving the way for a successful career in airport operations.
