From Check-In to Takeoff: Ground Staff Responsibilities

Ground staff are the backbone of airport operations. They handle everything from passenger services to flight coordination.

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Customer Service

The ground staff ensures a smooth experience for passengers from check-in to boarding.

Ticketing and Check-In

Ground staff manages check-ins, issue boarding passes and verify travel documents.

Ramp Services

Ramp services involve handling baggage, guiding planes, and ensuring safe loading/unloading.

Flight Coordination

Ground staff coordinate with air traffic control and flight crews to ensure seamless flight operations.

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Security and Safety Checks

Ground staff performing security checks with a scanner and on the tarmac.

Conclusion

Ground staff play a vital role in the aviation industry, ensuring smooth, safe, and efficient airport operations.

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