Airport Ground Staff Course Subjects

Ground Staff is an 11 months program after the completion of which the candidates will be able to bag a great job in top airlines in India and other countries.

Ground Staff Syllabus

The ground staff syllabus is designed to provide comprehensive training on essential aspects of airport operations. This curriculum ensures that individuals are equipped with the necessary skills to manage both passenger services and airport logistics effectively.

Key Factors

• Passenger Handling
  The airport ground staff syllabus includes detailed training on passenger handling, such as managing check-in processes, boarding, and assisting passengers with special needs. This aspect is vital for ensuring smooth operations and customer satisfaction.

• Baggage Services
  Proper baggage management is a critical component of the airport ground staff exam syllabus. Ground staff are trained on the handling, sorting, and tracking of luggage to ensure that passengers' belongings are delivered accurately and efficiently.

• Cargo Management
  Handling cargo is another key area covered in the airport ground staff syllabus. Staff must manage the loading and unloading of goods, ensuring safety protocols are followed while maintaining proper documentation.

• Safety Protocols
  Ground staff must be well-versed in various safety measures. The ground staff syllabus includes emergency preparedness, security procedures, and the implementation of airport safety regulations.

• Communication Skills
  Effective communication with passengers and colleagues is a vital part of the airport ground staff exam syllabus. This section focuses on enhancing verbal and non-verbal communication skills.

• Crisis Management
  Managing unexpected challenges such as flight delays, cancellations, and emergencies is essential. The airport ground staff syllabus equips individuals with the problem-solving and customer service skills needed to handle crises efficiently.

This structured ground staff syllabus ensures that all trainees are ready to face the fast-paced and demanding nature of airport operations, preparing them for a successful career in ground services.

Subjects for Airport Ground Staff

Ground Staff subjects deal in airport ground staff duty handling, passenger handling, cargo and transportation, and client service. Following are the subjects that are included in the syllabus of Ground Study:-

• Airport Division
• Aviation Fundamentals
• Reservation includes Baggage screening and Queue Management
• Check-in Procedures
• Baggage Make-Up Area
• Security Hold Area and boarding gate
• Boarding Gate Formalities and Announcements
• Arrival Procedures
• Ramp Management
• Frequent Flyer Program
• SABRE- Basic Reservations and check-in

The Ground Staff course covers some of the areas such as tickets and fare counters, staff working at the airport information desk, baggage handling, and other related work schedules at the airport. Furthermore, the students can also learn about personality development and soft skills.

What do the students do after the completion of the Ground Staff course?

After the completion of the Ground Staff course, the students can apply for the job in the following airlines:-

• Air India
• IndiGo
• SpiceJet
• GoAir
• AirAsia India
• Vistara
• Alliance Air
• Luwang Air
• Air Deccan
• Blue Dart Aviation
• Pinnacle Air
• Spirit Air
• Supreme Airlines
• TajAir
• Titan Aviation
• Ventura Air Connect
• And many more.

Ground Staff performs the following task in aviation:-

• Customer Service (solving problems, issues, queries, complaints, etc)
• Ticketing
• Baggage Claims
• Passenger Handling
• Cargo Loading
• Cargo Unloading
• Security Processes
• Inter-department coordination

Airport Ground Staff is one of the best careers after clearing the 12th exam. Today, millions of passengers travel by air every year in the world.